FAQs
Yes, we offer free shipping within the United Kingdom!
We accept the below secure payment options:
- Visa
- Mastercard
- American Express
- Apple Pay
- Shop Pay
- Maestro
- Google Pay
Below you will find the average delivery time of all our packages:
- Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
- Order handling time: 0 to 1 days, fulfilled Monday to Saturday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
- Transit time: 1 to 3 days, Delivered Monday to Saturday.2
We will email you a tracking code. You can track your order using our Track your Order page.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged, defective or incorrect product.
Customers are responsible for the return label and for paying the shipping costs for returning any of your items (with the exception of damaged, defective or incorrectly received items).
Once we receive your return and approved the return, you will get the refund within 7 days on your original payment method.
- Monday - Friday: 9:00am - 20:00pm
- Saturday - Sunday: 9:00am - 5:00pm